STATEMENT OF GUARANTEE
Online Spy Shop have been trading with integrity since 2005. We are based in the North West of the UK and operate from a registered place of business in a real office environment with real staff.
Our website is screened monthly and is PCI compliant by TrustWave, the reputable and recommended security company aimed at validating websites to ensure against security vulnerabilities in order to protect consumer transactions.
Every page of the Online Spy Shop website is secured by https SSL socket layer certificates so you can be confident your browsing cannot be seen by anybody else.
Credit / debit card transactions are handled by the world renown Stripe payment gateway, ensuring your payment is secure and encrypted and not held with us.
Credit / debit card statements will show the name ‘oss’ for your privacy.
We offer unbiased advice and advertise the best surveillance and spy gadget equipment to the best of our knowledge. We can also accommodate high quality custom build equipment to your requirements upon request.
Customers can view our genuine and transparent feedback testimonials on the homepage of the Online Spy Shop website to install confidence prior to any purchase with us.
Our products are covered by full warranty and we offer unsurpassed customer support for complete peace of mind.
As an office environment, we welcome customers to visit our premises via pre arranged appointment to view the products you may wish to purchase.
We are VAT registered. We are Data Protection registered. We have a company registration number. These credentials are provided on all correspondence and offer peace of mind as to the legitimacy of our trading business.
We endeavour to reply to all communication within 24 hours of your inquiry even outside of normal working hours.
We do not owe debts which means you can be sure we will always be around to support you long after others have closed shop.
Our returns operate under 2% of the total annual sales. This means we know our products and know the products we offer operate to very high standards.
95% of the products we offer are stocked ready for dispatch for FREE, fully tracked, next working day delivery (orders over £100 ex VAT) – if your order is placed before 15:00 pm. Saturday and Sunday delivery is also available.
We take customer security and fraud prevention seriously. If we feel a transaction is not genuine we will report our findings to the appropriate agency, whether that is Action Fraud or the Police, directly.
We are verified internet accredited retailers compliant by IMRG which means we meet the same criteria regarding policies, procedures, and technical systems that store, process and / or transmit cardholder data.
We are accredited members of many leading reputable organisations including the FSB Federation of Small Businesses, and accredited retailers for safe internet shopping attending ventures and lectures with a keen interest in improving our company portfolio.
We will never contact you except under circumstances when we need to verify your purchase nor will we send you any marketing material or literature unless you request the information. We will never share or pass your details onto third parties and only minimum information about your purchase is stored by us in order to process your transaction.
All customer purchases are protected against liability.
Our website is completely original. Imitation is the highest form of flattery, thank you.