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ABOUT OSS

 

 

WHO ARE ONLINE SPY SHOP?

OSS Technology Ltd – Online Spy Shop is a UK registered company trading with integrity since 2005.  We strive to provide customers with a high level of customer care and offer unbiased, and transparent advice.  We source only the very best spy surveillance products which is reflected by the high quality offered.  Most products are hand built in the workshop by skilled trades including mechanical and electrical engineers, and software programmers and developers.

We are as passionate about spy equipment today as we were 10 years ago, and we believe this is one of the reasons why we are at the forefront of this industry.  The proprietor brought to Online Spy Shop varied experience within the surveillance field, however, key success is credited to the genuine customer focused attitude for all our customers.

WHY ARE YOU DIFFERENT TO OTHERS?

We keep a fairly low profile and do not display logos as being suppliers of any organisation, nor do we display media articles.  Whilst we do provide private and public sectors with various surveillance equipment including custom built requests, we establish our presence by the quality of products offered and word of mouth.

Here at Online Spy Shop, we are not sales people with any sales background; therefore, the people you speak to on the telephone speak only with a passion for our company and the products we offer, and who will go the extra mile to ensure your enquiry is handled in a professional and courteous manner.

Winston Churchill famously quoted ‘There are cheap cigars and there are quality cigars but there is no such thing as a cheap quality cigar’.

Beware of imitation.

DO YOU HAVE ANY GENUINE CUSTOMER TESTIMONIALS?

Yes.  It is important to us that our customers are completely happy with the level of service from an initial inquiry to after sales care.  Please view the customer feedback testimonials from the homepage of our website, or by clicking here.

HOW DO YOU CHOOSE YOUR PRODUCTS?

We have a select contact base of trusted suppliers worldwide which enables us to try new developments before the competition.  We then only advertise our spy equipment after extensive in-house testing.  A product must meet the high quality standards we demand and operate with performance and reliability above and beyond our expectations.  Furthermore, we never exaggerate a product performance or specification above its capabilities.

DO YOU SHIP PRODUCTS UNDER PLAIN COVER?

Yes.  We understand that whilst our products make excellent gifts and provide first class home & office security, not everybody likes to shout from the rooftops of their surveillance purchase.  You are in safe hands.

DO YOU SHIP OVERSEAS AND HOW FAST IS DELIVERY?

Yes.  We use international worldwide couriers to provide a fast and efficient delivery to your door between three (3) – six (6) working days.

DO YOU HAVE PREMISES TO ARRANGE A VISITATION?

Yes.  Customers are kindly requested to make a pre arranged appointment to visit our office, conveniently located in the heart of Stockport Town Centre.  We are based just a few minutes off the M60 motorway and Stockport Train Station and just five (5) miles from Manchester International Airport.

OSS Technology Ltd
St Christopher House
217 Wellington Road South
Stockport
Greater Manchester
Cheshire
SK2 6NG

DO YOU HOLD PRODUCTS IN STOCK?

Yes.  Holding a large volume of stocked products is imperative to providing a fast turnaround delivery and providing customer demonstrations upon request.  We aim to dispatch paid orders on the same day providing full payment is received before courier collection at 15:00 pm each day.

HOW SECURE IS MY CREDIT / DEBIT CARD TRANSACTION?

Every web page throughout the Online Spy Shop website is padlocked using an https:// real time encrypted browser.  When using a mobile phone, tablet device or computer to browse our website or make a payment, your shopping experience is completely safe and secure and is not accessible to other parties.  Please verify this by clicking the padlock in the browser bar on any web page you visit and viewing the GeoTrust SSL certificate.

In addition, we have absolutely no access to customer card details, nor is customer card details stored with us.  Your cardholder data is handled and operated by Stripe secure payments.  Stripe are renowned for the highest level of compliance and stringent security under the Payment Card Industry Data (PCI) ensuring that your card details remain secure throughout the transaction process.

In addition, we are also PCI compliant and adhere to the same strict criteria regarding policies, procedures, and technical systems.

WHICH PAYMENTS METHODS DO YOU ACCEPT?

All major credit and debit cards from Visa, MasterCard and American Express are welcomed.  We also accept payment by PayPal upon request.

WOULD YOU PASS MY CREDENTIALS TO THIRD PARTIES?

As per our Privacy Policy and in accordance with the Data Protection Act 1988 we will never disclose your details to any third party.  Any orders placed with us are strictly private and confidential.

DO YOU OFFER A RETURNS POLICY?

Yes.  We adhere to the Consumer Contracts Regulations 2014 which safeguards your consumer rights.  However, as one of the best companies within this industry for customer care, you will find we go above and beyond the normal expectations in order to give the best possible customer satisfaction.

Details of our returns procedure can be found within the terms and conditions available at the footer of our homepage.  We are also happy to discuss any questions or concerns you may have prior to your purchase.

SAFE SHOPPING ONLINE

When you shop online there are a few pointers we recommend taking into consideration.

1. Ensure the trader is prepared to be identified and traced.  Make sure you check all credentials of the company before purchasing any product.  Legitimate websites will display a physical postal address (not a PO Box address), plus a landline telephone number (not a mobile number).  If they are a genuine trader they will be happy for you to visit their premises and answer any questions.

2. Is the trader a registered company, or just a private individual operating from their spare room?  If they are a company and a legitimate business, then you can be more confident that they are operating within the law and providing genuine products.  Furthermore, you also have consumer protection and customer support for your purchase from a registered business.

3. Check the traders VAT number, company registration number and data protection number.  How long have they been trading?

4. View customer testimonials to see if other customers have been happy with their service and purchasing from their website.

Individuals are more risky to deal with, as they do not observe or follow the same legal channels as a registered company and can easily move house or change their address.

With so many traders operating online you must use your judgement to ensure the website you are purchasing from offers the best products and customer service, and protects your identity and sensitive details from third parties.

AND FINALLY..

It is sad times when owners of websites copy literature and / or images to pass off as their own – too lazy or just a lack of imagination?  Please consider the contents of this website are copyright.