WHO ARE ONLINE SPY SHOP?
OSS Technology Ltd - Online Spy Shop is a UK registered company trading with integrity since 2005. We strive to provide customers with a high level of customer care and offer unbiased, jargon free advice. We source only the very best surveillance products and this is reflected by the high quality. Most products are hand built in the workshop by skilled tradesmen including mechanical and electrical engineers, software programmers and developers. We are as passionate about spy industry today as we were when beginning trading some 12 years ago, and we believe this is one of the reasons why we are at the forefront of this industry. The proprietor, Steve Roberts has brought to Online Spy Shop a varied skill set from within the surveillance field however, key success is credited to a genuine customer focused attitude for all our customers.
WHY ARE YOU DIFFERENT TO OTHERS?
We keep a fairly low profile and do not widely promote ourselves, and whilst we do provide private and public sectors with various surveillance equipment including custom built requests, we establish our presence by the quality of the products and services and by word of mouth. Here at Online Spy Shop, we are not sales people with any sales background; therefore, the people you speak to on the telephone speak only with a passion for our company and the products we offer, and who will go the extra mile to ensure your enquiry is handled in a professional and courteous manner.
Winston Churchill famously quoted 'There are cheap cigars and there are quality cigars but there is no such thing as a cheap quality cigar'.
DO YOU HAVE ANY GENUINE CUSTOMER TESTIMONIALS?
Yes. It is important that our customers are completely happy with the level of service from an initial inquiry to after sales care. Please view the customer feedback testimonials from the homepage of our website.
HOW DO YOU CHOOSE YOUR PRODUCTS?
We have a select contact base of worldwide suppliers which enables us to try new product developments. We will then only advertise our spy equipment after extensive in-house testing. A product must meet the high quality standards we demand towards performance and reliability. Furthermore, we never exaggerate a product performance or specification above its capabilities.
DO YOU SHIP PRODUCTS UNDER PLAIN COVER?
Yes. We understand that whilst our products make excellent gifts and for home & office security, not everybody likes to shout from the rooftops of their surveillance purchase. You are in safe hands.
DO YOU SHIP OVERSEAS AND HOW FAST IS DELIVERY?
Yes. We mainly use international couriers UPS, FedEx and DHL to provide a fast and efficient delivery to your door between 2-4 working days regardless of your location.
DO YOU HAVE PREMISES TO ARRANGE A VISITATION?
Yes. Customers are kindly requested to make a pre arranged appointment to visit our office, conveniently located in the heart of Stockport Town Centre. We are based just a few minutes off the M60 motorway and Stockport Train Station and just five (5) miles from Manchester International Airport. OSS Technology Ltd St Christopher House 217 Wellington Road South Stockport Greater Manchester Cheshire SK2 6NG
DO YOU HOLD PRODUCTS IN STOCK?
Yes. We believe holding a range of stocked products is imperative to providing a fast delivery turnaround and upon request we can provide product demonstrations upon request. We aim to dispatch paid orders on the same working day providing the order is placed before 15:00 pm.
HOW SECURE IS MY CREDIT / DEBIT CARD TRANSACTION?
Every web page throughout the Online Spy Shop website is padlocked using an https:// real time encrypted browser. When using a mobile phone, tablet device or computer to browse our website or make a payment, your visits are encrypted and is not accessible to other parties. In addition, we have absolutely no access to customer card details, nor are customer card details stored with us at any time. Your cardholder data is handled and operated by the Sagepay merchant payment. Sagepay are renowned for the highest level of compliance and stringent security under the Payment Card Industry Data (PCI) ensuring that your card details remain secure throughout the transaction process. In addition, we are also PCI compliant and adhere to the same strict criteria regarding policies, procedures, and technical systems.
WHICH PAYMENTS METHODS DO YOU ACCEPT?
All major credit and debit cards from Visa, MasterCard, Maestro, American Express and PayPal.
DO YOU PASS MY CREDENTIALS TO THIRD PARTIES?
DO YOU OFFER A RETURNS POLICY?
Yes. We adhere to the current Consumer Contracts Regulations which safeguards your consumer rights. However, as one of the best companies within this industry for customer care, you will find we go above and beyond the normal expectations in order to give the best possible customer satisfaction. Details of our returns procedure can be found within the Terms and Conditions available at the footer of our homepage. We are also happy to discuss any questions or concerns you may have prior to your purchase.
SAFE ONLINE SHOPPING
When you shop online there are a few pointers we recommend that you take into consideration:
1. Ensure the trader is prepared to be identified and traced. Make sure you check all credentials of the company before purchasing any product. Legitimate websites will display a physical postal address (not a PO Box address), plus a landline telephone number (not a mobile number). If they are a genuine trader they will be happy for you to visit their premises and answer any questions.
2. Is the trader a registered company, or just a private individual operating from their spare room? If they are a company and a legitimate business, then you can be more confident that they are operating within the law and providing genuine products. Furthermore, you also have consumer protection and customer support for your purchase from a registered business.
3. Check the traders VAT number, company registration number and data protection number. How long have they been trading?
4. View customer testimonials to see if other customers have been happy with their service and purchasing from their website. Individuals are more risky to deal with, as they do not observe or follow the same legal channels as a registered company and can easily move house or change their address. With so many traders operating online you must use your judgement to ensure the website you are purchasing from offers the best products and customer service, and protects your identity and sensitive details from third parties.