FAQ’s

IS SURVEILLANCE EQUIPMENT LEGAL TO USE?

Yes.  As a general rule of thumb, providing you deploy such equipment on your own person or on your own property as a means to safety or to gather evidence.  Of course, products must be used in accordance within the governing laws bound by your country but if in any doubt please contact us for advice before purchasing.

WHY USE SPY EQUIPMENT?

There are many legitimate uses for surveillance equipment, preliminary to help bring a conclusion to sometimes difficult circumstances which can only be proved by video and / or audio evidence.  Motion activated surveillance spy cameras, GPS vehicle tracking devices, miniature digital voice recorders, and audio listening devices can all help obtain a wealth of evidence in cases such as employee theft, mental and physical abuse, or intimidation and bullying within the workplace.

Car trackers can be used to monitor an employee/s whom may be detouring from routes, and in some cases visiting competitor companies.  Alternatively, used as an anti-theft locator vital to the recovery of your valuable asset.

Voice recording, and audio listening equipment can be used to capture / record the audio of meetings vital to securing business or to provide Police with important evidence of threats from neighbours.

WHY DONT YOU ADVERTISE COMPUTER MONITORING SOFTWARE LIKE OTHER SELLERS?

We abide by, and work with the appropriate authorities to establish the equipment is within the law of the land, and as such does not contravene governing laws.

DO YOU OFFER THE SAME PRODUCTS AS OTHER SELLERS?

Not all products that look the same work are the same.  As an example, when you look at two (2) similar cars, this does not mean the same componants and materials were used to give performance under the hood.  Never assume a product which may look identical to be the same in quality and reliability.

DO YOU HAVE CUSTOMER FEEDBACK / TESTIMONIALS?

Yes.  Genuine customer testimonials are transparent to view on our website.  Testimonials are tamperproof and can not be altered or changed.

HOW DO I CONTACT YOU FOR TECHNICAL SUPPORT?

We understand the importance of receiving impartial advice and after sales support therefore, please do not hesitate to contact us.  Our office opening hours are Monday - Friday 09:30 am - 16:00 pm.

Telephone: +44(161) 477 1470
Email: info@onlinespyshop.co.uk

Live Chat also available.

Weekend support and inquiries are by email only.

CAN I ORDER A PRODUCT OUTSIDE WORKING HOURS?

Yes.  The website operates 24 hours a day, 7 days a week, 365 days a year.

HOW QUICK WILL MY ORDER BE DISPATCHED?

We feel it is important that you receive your item/s as soon as possible, therefore, we always aim for next working day delivery.  Goods held in stock are dispatched on the same day the order is placed providing the order is received before 15:00 pm Monday - Friday.  We also operate an expeditated Saturday delivery for orders placed on a Friday not later than 15:00 pm.

HOW DOES THE FULLY TRACKED DELIVERY WORK?

Once your parcel has been collected from our premises you shall receive an email notification which contains information relating to the tracking and delivery progress of your parcel.  You may also receive an optional SMS (text message) notification providing you have inputted your mobile phone number during the Checkout Process.

DO YOU OFFER FREE DELIVERY IN THE UK?

Yes.  All products are dispatched completely FREE of charge for orders over £100 (ex VAT), unless you wish to expedite your delivery during the Checkout Process.

DO YOU SHIP TO COUNTRIES ABROAD?

Yes.  We offer a flat rate worldwide shipping fee of just £29.00 regardless of the destination.

DO YOUR PRICES INCLUDE VAT?

As a VAT registered company we are legally obliged to charge Value Added Tax to all purchases made from customers residing within the UK.  EU customers are charged VAT unless a valid EU Tax number is provided and then VAT is not chargeable.  Customers who reside outside of the EU do not pay VAT.

DO YOU PRICE MATCH?

If you see a product of the same description, specification and quality build on another ecommerce website (not an auction website) for a lower price, then please contact us and we will endeavor to price match.

IS MY PURCHASE CONFIDENTIAL?

Yes.  We are bound by the Data Protection Act to protect customers confidentiality and ensure customer details remain secure at all time.  As a company who have been trading for many years we understand that customer confidentially is paramount.

DO YOU HAVE ACCESS TO MY CARD DETAILS?

No.  All monetary transactions including customer card credentials are handled by the secure Sagepay card processing terminal in accordance with PCI regulatory compliance.

HOW CAN YOU PREVENT FRAUDULENT USE OF MY CARD?

We use powerful fraud detection tools which help examine if a card used to place an order is genuine.  If we feel the card used is not a genuine purchase, we may contact Action Fraud who are dedicated fraud specialists who work directly with the Police in the county in which the purchase was made from.

DO YOU OFFER A WARRANTY WITH YOUR GOODS?

Yes.  All products are covered by a 12 month warranty against faults.

DO YOU OFFER A REFUND POLICY?

Yes.  We generally go above and beyond what is normally expected as a seller however, we abide by the governing rules in compliance with the Consumer Contracts Regulations (CCR).

CAN YOU CUSTOM BUILD A PRODUCT FOR ME?

Yes.  Whilst this is a more expensive option, we will strive to make almost any one off request.  Please contact us to discuss your requirements in further detail.

DO YOU OFFER A DISCOUNT FOR MULTIPLE ITEMS?

Although we price our products competitively and margins are low, we will endeavour to offer the best prices possible.

DO YOU HAVE A SOCIAL MEDIA PRESENCE?

Yes.  We update our Blog posts on a regular basis with current and relevant reading material.  You may also follow us through the normal social channels found at the homepage footer of the website.

                
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