Many businesses choose to record their phone calls. It provides them with a record of all transactions, agreements and correspondence, which could be used as evidence if the company is involved in legal action. Recording calls can also help to improve customer service and to train staff. However, these businesses tend to have office premises where set-up recording of calls is implemented across a whole network.
If you have a business that is run from your home, on the other hand, you are likely to be making and taking calls from your mobile phone. For many freelancers and sole traders, it simply may not occur to them to record calls. Knowing how to set it up and the legalities of recording can be a little daunting if they do consider it.
Why you should be recording your calls
If you run your business from home, its likely that its just you. You dont have the protection of an HR or a legal department, nor could you necessarily afford a solicitor if you needed one. This makes you quite vulnerable to things like contract disagreements. If you make a contract or agree on a price verbally, you need an evidential record, which a phone recording can provide. Without it, the other party can claim something completely different from what was agreed upon when you dispute it later. Call recording can also help you with the following:
- Tax returns and business records provide evidence of the previous year's transactions.
- In legal cases, if you're ever involved in or bringing action against someone else, phone records could prove to be vital evidence.
- Nuisance or threatening calls hardly ever happen, but a disgruntled former customer occasionally calls you repeatedly with threats and abusive language. Phone records could help the police to stop it.
How to set up call recording
Recording phone calls is quite easy. All you need is the right device. Choose a landline or smartphone recording device, depending on which you use most to make business calls. In most cases, you can plug the device into your phone jack socket, telephone socket or ADSL filter call recorder and start recording without any other setup required.
The legal stuff
Rest easy if you're worried that recording your phone calls is against the law. If you dont intend to share, upload or sell the recording to any third party, then it is legal to record phone calls made to and from your home office without asking for consent. This could make using phone calls as evidence in court cases are a little tricky, as the law suggests that even sharing phone call records with the police and courts may not always be admissible.
However, what it can do is encourage the other party to pay up or to honour an agreement, as they know that you have them on record saying the opposite of what they're saying now.