Person using a laptop while holding a telephone receiver.

Thanks to fantastic new technology, recording conversations and phone calls is easier than ever. There are some rules to follow to ensure that you're on the right side of the law, such as only recording calls on your phone, keeping the data private and only using the recording for its intended purpose. If you have never considered it, you may wonder why you would need to record your phone calls. Here are some very persuasive reasons why you may want to invest in call-recording technology:

  • To keep track of verbal agreements. Verbal agreements are made over the phone for everything from business deals to tradespeople working on your home. If you're in touch with anyone about purchasing goods or a service, you need evidence of what was agreed. If you have not got this on paper, the next best thing is a telephone record of the agreement. Crucially, it also gives you vital evidence to fall back on if something should go wrong if someone reneges on the deal or does a shoddy job and demands payment.

  • Suppose you run a small business. Many businesses already record their calls, and there are many good reasons to do it. You can use records of telephone conversations to train staff and improve customer service, but also to protect the business. If you get involved in a "he said, she said" situation, you will have the recorded evidence of what happened. This could potentially save your business from expensive legal cases and compensation claims.

  • Suppose you're getting divorced or are involved in a legal case. Phone call evidence could turn a legal case on its head, hopefully in your favour. If you're on the phone with your ex-partner and they say something that they later contradict in a statement in your divorce case, you have the evidence with which to fight your corner. Similarly, if you're off sick from work and your employer regularly calls to pressure you into returning before you're ready, your recorded calls could help you prove constructive dismissal if it comes to it.

  • To gather evidence of nuisance or malicious callers. We all suffer from nuisance calls from companies trying to pressure us into buying double glazing or reclaiming PPI. If you've tried everything else, recording nuisance calls can give you the evidence you need to get the calls to stop. However, nuisance calls can sometimes have a much darker side. If someone is harassing you, you can record their malicious calls and hand the evidence to the police.

Recording phone calls is relatively simple. All you need is the right equipment, which comes in several forms, including leads and standalone recording devices. Once set up, you can record both sides of incoming and outgoing calls at the touch of a button.