Thanks to fantastic new technology, it's now easier than ever to record conversations and phone calls. There are some rules to follow to ensure that you're on the right side of the law, such as only recording calls on your own phone, keeping the data private and only using the recording for its intended purpose. If you’ have never considered it though, you may be wondering – why would you actually need to record your phone calls? Here are some very persuasive reasons why you may want to invest in call recording technology:

  • To keep track of verbal agreements. Verbal agreements are made over the phone all the time, for everything from business deals to tradespeople carrying out work on your home. If you're in touch with anyone about purchasing goods or a service, you need to have some form of evidence of what was agreed. If you haven’t got this on paper, a telephone record of the agreement can be the next best thing. Crucially, it also gives you vital evidence to fall back on if something should go wrong if someone reneges on the deal or does a shoddy job and demands payment.
  • If you run a small business. Many businesses already record their calls, and there are many good reasons to do it. You can use records of telephone conversations to train staff and improve customer service, but also to protect the business. If you get involved in "he said, she said"’ situation, you will have the recorded evidence of what happened. This could potentially save your business from expensive legal cases and compensation claims.
  • If you're getting divorced or are involved in a legal case. Phone call evidence could turn a legal case on its head, hopefully in your favour. If you're on the phone with your ex-partner and they say something that they later contradict in a statement in your divorce case, you have the evidence with which to fight your corner. Similarly, if you're off sick from work and your employer calls regularly to pressure you into returning before you're ready, your recorded calls could help you prove constructive dismissal if it comes to it.
  • To gather evidence of nuisance or malicious callers. We all suffer from nuisance calls, from companies trying to pressure you into buying double glazing or reclaim PPI. If you’'ve tried everything else, recording nuisance calls can give you the evidence you need to get the calls to stop. However, nuisance calls can sometimes have a much darker side. If you're being harassed by someone, you can record their malicious calls and hand the evidence over to the police.

Recording phone calls is relatively simple. All you need is the right equipment, which comes in a few different forms including leads and standalone recording devices. Once it's set up, you can record both sides of incoming and outgoing calls at the touch of a button.

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