- Terms and Conditions
Terms and Conditions
TERMS / CONDITIONS OF SALE
OSS Technology Ltd - Online Spy Shop takes steps to ensure customer confidentiality is maintained at all times whilst visiting and purchasing an item/s through our website. Under no circumstances does any employee of the company or our associated partners disclose customer credentials to a third party.
Due to periodic changes required by law with regards to internet trading, we advise a sporadic review of these Terms and Conditions, with the most current version amended on 19/06/14.
Unless otherwise agreed, all sales conducted through Online Spy Shop are made on these Conditions of Sale. No variation of these Conditions of Sale or any terms supplied with any order form or other document provided to you will be binding with Online Spy Shop unless confirmed in writing by a director of the company.
PRICES / PAYMENT
All prices in our catalogue, leaflets and our website are shown in Pounds Sterling (£) and include Value Added Tax (VAT) at the current rate to the final purchase price.
VAT exempt customers outside the EU will automatically qualify for a VAT deduction during the Checkout process.
For further details regarding VAT please see 'Value Added Tax'.
Online Spy Shop reserves the right to re-invoice an order where an incorrect price has been submitted for an item due to an administrative or technical error. You are not required to continue the purchase and you may ask for a full refund of any monies paid.
Unless otherwise agreed the full payment is required with any order or prior to delivery of the goods. Online payments are processed using Sage Pay in conjunction with Streamline Merchant Services.
Sage Pay has a global reputation in maximising the safety of credit or debit cards made through online transactions by using 128-bit SSL secure socket encryption in compliance with the World banking industry.
Any attempts to use credit cards fraudulently will be handed straight to the police in the region where the fraud originated. We are committed to our fight against fraud and will prosecute every case to the full extent of the law.
All orders placed must pass a series of strict security checks including 3D Secure authentication before any products are dispatched and we trust that our genuine customers will understand the reasons for this.
Delivery is subject to availability of stock at the time of your purchase. We will endeavour to dispatch orders the same working day providing full payment is received before 15:00 pm Mon-Fri (except where Bank holidays and any other unforeseen circumstances are outside of our control) and providing the equipment ordered is not a customised product.
For any goods ordered that are not held in stock at the time of your purchase, delivery times may take up to 28 days, in which case we will inform you accordingly.
Before placing any order it is advisable to contact us for accurate delivery timescales.
Orders placed through the Online Spy Shop website which total under £50.00 (excl VAT) are subject to a delivery charge within the United Kingdom and Northern Ireland to the value of £6.65. Orders which total over £50.00 (excl VAT) will receive FREE UK delivery.
An expedited delivery or weekend delivery option is also available, however, this is NOT a free service as shown below:
12:00 noon delivery - £14.00
10:00 am delivery - £17.50
09:00 am delivery - £20.00
Saturday delivery - £20.00 - £35.00
Sunday delivery - £20.00
If the purchaser decides to return an item for a refund under the 14 day cancellation period but has specified and paid for an expedited delivery or weekend delivery rather than the standard free delivery option, then no reimbursement will be made for the additional delivery cost under the Consumer Contracts Regulations.
For customers outside the UK mainland, we use a delivery courier service appropriate to your location where delivery charges are a minimum of £22.50 (Standard) with a delivery between 3 - 6 days or £40.00 (Express) with a delivery between 2 - 5 days.
In some cases the dimensions and weight of the packaging may incur additional charges above the selected delivery method. In these situations, we generally absorb any additional shipping costs, however, we may need to contact you prior to sending the goods if the dimensions and weight are deemed too in excess.
Customers outside the UK mainland may be responsible for import duties and local taxes (if applied by the local authorities). For further details please read 'Import Duty' further in these Terms and Conditions.
Under the Distance Selling Regulations (DSR) you are entitled to cancel your order within 14 days from the date of receiving the goods.
You must notify us either via email or written letter that you wish to cancel the order within the 14 day period. We will then email you an RMA Form which must be completed and returned along with the original supplied sealed and boxed item/s. Failure to follow this request may result in unauthorised packages being rejected by reception and returned back to you.
The Consumer Contracts Regulations 2013 state that you have the right to cancel your order within 14 days from the date that you receive the item/s, and provide the opportunity for customers who order via the internet (mail order) to inspect the received item/s for size, weight, colour, appearance and suitability etc.
The Consumer Contracts Regulations do not provide the right for the consumer to use a received product/s before deciding that it not what they needed, in much in the same way as a bricks and mortar premises would not allow a purchaser to take home and try out purchased goods and to expect an unconditional refund.
Should you decide that after receiving your item/s, that the size, weight, colour, appearance or suitability does not meet with your requirements, then you may return the item/s to us together with all original product packaging in an unused condition.
We reserve the right to apply a numbered holographic seal to any products prior to dispatch. Any item returned and considered used, and / or with the holographic seal missing or broken will not be eligible for refund.
Whilst the goods are in your possession you have a Duty of Care which means until the item/s are delivered to us they are your responsibility. For this reason, we strongly advise when returning items/ that a tracked courier service is employed.
All postage and packaging of returned items are the responsibility of the consumer, including liability for any loss or damage which occurs to the goods while they are in transit.
If you request, we can arrange a collection service from your premises of which the courier costs incurred will be deducted from any refunded monies.
We cannot accept a returned product where we, or any of our associated partners have custom designed or specifically built a product for a customer.
If a customer changes their mind midway through a custom build order, we reserve the right to charge labour costs plus any other additional costs, such as for materials used or ordered for the purpose of the custom build.
No items should be tampered with or dismantled, especially electrical equipment provided by us as this could void the products warranty.
Claims for non-delivery of goods must be notified to Online Spy Shop within seven (7) days of the invoice purchase date. This should be done by contacting us through the Contact Us page of our site to inform us about such non-delivery.
Faulty goods will be accepted for return and must be returned in the same condition as received complete with all original packaging and accessories.
Custom build products that have later received a fault and need to be returned for repair, may incur additional postage and packaging costs even whilst under the manufacturers warranty.
Due to Money Laundering Regulations 2007, authorised refunds can only be returned to the registered credit / debit card that was used to make the original purchase. We can not refund to a different credit / debit card unless that card has expired. We cannot issue a cash payment or bank transfer as an alternative for any monies paid by credit / debit cards.
The processing of refunds may take up to 28 days from point of cancellation.
For further information regarding your consumer rights please refer to the Office of Fair Trading and Distance Selling Regulations website please click here
FREE / INCLUDED / SUPPLIED ITEMS
For some products we will include additional accessories to ensure a more customer friendly experience For example: we may include additional batteries or an SD card so that products are ready to operate when receiving them. These additional accessories are expenses the company absorbs but are not available to keep in the event the product needs to be returned for a refund. All accessories are the ownership of Online Spy Shop until such a time the product is deemed accepted by the customer.
As a result of continued product development the specification and / or design of goods may vary from any images, designs, or accompanying descriptions shown on the site.
GUARANTEE AND LIABILITY
All goods supplied by Online Spy Shop are covered with a 12 month warranty against faults and defects commencing from the date in which you receive the item. We will endeavour to swiftly repair or replace any item which has developed a manufacturers fault within the warranty period.
The warranty does not cover against mis-use of any item or general wear and tear of an item. Under circumstances such as these we can offer to send the item/s back to the manufacturer or to order any new parts which might be needed to repair the item in which all applicable costs must be covered by the consumer.
After the warranty period has expired, any returns will be chargeable including any applicable costs for outward and inward shipping, customs, labour and materials costs which must be covered by the consumer.
Online Spy Shop accepts no liability whatsoever for any loss, harm or damage, including but not limited to any liability for indirect or consequential loss, loss or corruption of data, or loss of profits, revenue, business or goodwill except for liability for death or personal injury, arising as a direct result of any representations, breach of contract or negligence caused by Online Spy Shop.
We accept no liability for death or personal injury resulting from any items ordered through the Online Spy Shop website, such as misuse of items or damage within an item, where such injury or death is not a direct result of Online Spy Shop’s negligence.
All conditions, warranties, guarantees and representations, express or implied, by statute, common law or otherwise in relation to the goods (other than any liability which Online Spy Shop is not permitted by law to exclude or restrict) are hereby excluded.
Online Spy Shop does not represent or warrant, nor is it responsible for any direct or indirect consequences of information accessible via this website or links to other websites from this website.
Any information accessed through the website, including any reviews of items or recommendations, as well as the information contained within any associated sections of the Site, such as emails from Online Spy Shop, the Blog, Facebook Page or other media, is not ever to be relied upon as a statement of fact or for the purposes of legal responsibility and should so only be viewed as subjective opinion.
Online Spy Shop has no liability whatsoever in respect of any use made of any information accessed through the website or made available through your use of the website.
Online Spy Shop cannot be held responsible for the consumer purchasing an item/s that are incompatible with software or certain operating systems. Whilst we will endeavour to inform of compatibility issues in the product description on our website, we recommend that you contact us to ensure that a product will work with your system.
We cannot accept responsibility for a user error that may cause damaging side affects to either the product or anything working in conjunction with said product. In this case the user will not be entitled to any form of refund or free replacement.
LEGAL STATUS OF PRODUCTS
With the exception of UHF transmitting equipment and GSM / 3G / Wi-Fi / GPS jamming / blocking equipment, all items offered for sale by Online Spy Shop are legal to purchase and operate within the UK and Europe. All responsibility, however, for any infringement of another person or their right to privacy is squarely upon the customer. As such it is the customer's responsibility to ensure that the equipment is used in compliance with all Privacy Rights, Human Rights, Civil and Criminal Laws active in the area of use. By accepting these Terms and Conditions of Sale, and placing an order with us, you (the customer), agree to take full responsibility for the use of any equipment purchased from Online Spy Shop.
Although it is not an offence to manufacture or possess a transmitter in the UK, some of the transmitters featured on this site are not D.T.I. approved and as such the use of them could constitute an offence.
Equipment which is not D.T.I approved is sold for export only. The telephone equipment featured on this Site or associated catalogue/s are not approved by British Telecoms.
VALUE ADDED TAX
Our business is based within the UK and as such we have to comply with UK and EU VAT obligations.
As a general rule of thumb, for orders placed from and delivered to a UK address, we must charge you VAT at the current rate. For orders placed from and delivered to a European address, we must charge VAT at the current rate unless a company VAT number is provided.
For orders placed from and delivered to a non-EU address, no VAT will be applicable.
For all orders we will provide a valid VAT receipt upon request.
Further details regarding VAT regulations can be found by visiting hmrc.gov.uk.
If your order is shipped outside of the EU, it may be subject to customs duty. Depending on the destination and the value and type of product/s, there may be import duty to pay before being able to take delivery of goods.
We cannot offer accurate advice on any applicable tariffs or whether you will be liable in any particular instance. Further details about import regulations can be found by visiting hmrc.gov.uk.
Online Spy Shop will report any suspected attempt to make a fraudulent transaction to the appropriate authorities. Should we feel in our absolute discretion that a transaction has been placed which does not look completely satisfactory, we will undertake additional security procedures to protect both our business enterprise and our customers.
We reserve the right to request additional information to back up or support information already provided by a customer in regards to payment security checks. Please ensure that all information provided is correct and up to date. Refusal to supply any additional information required to validate a purchase order will result in cancellation.
GIFTS / MARKETING
From time to time promotional free gifts may be offered with goods. If acceptance of a free gift contravenes your personal or business policies or practices please contact us accordingly.
Telephone calls may be recorded and used for training and / or monitoring purposes.
Online Spy Shop may at its absolute discretion decline to accept orders or to offer credit terms.
These terms and conditions may be amended from time to time. The latest version of these terms and conditions will always be accessible through the website at www.onlinespyshop.co.uk/page/terms.php and you are solely responsible for ensuring that you are aware of the latest version.
Copyright (c) Online Spy Shop 2005 - 2015. All website design, text, graphics, the selection and arrangement herein are Copyrighted. All rights are reserved. All errors and omissions are excepted. All trademarks are acknowledged where applicable.
If any provision of these terms are held to be illegal, invalid, or unenforceable under any present or future law, then that provision will be fully severable. This Agreement will be construed and enforced as if the illegal, invalid, or unenforceable provision had never comprised a part of this Agreement, and the remaining provisions of this Agreement will remain in full force and effect and will not be affected by the illegal, invalid, or unenforceable provision or by its severance from this Agreement.
Furthermore, in lieu of each such illegal, invalid, or unenforceable provision, there will be added automatically, as a part of this Agreement, a provision as similar in terms to such illegal, invalid, or unenforceable provision as may be possible and be legal, valid and enforceable.
Any dispute or claim arising out of issues directly related to these terms and conditions, or as a result of your use of the website or dealing with Online Spy Shop, are to be governed by the laws of England and Wales, and all such claims are to be governed under the exclusive jurisdiction of the courts of England and Wales.